It is strongly advised that customers check on the products received at the time of delivery to avoid any possible disputes.
CatSmart will only accept exchange/return for products within 7 days from the date of delivery under the following circumstances:
• The Product was delivered in a damaged condition or has passed its expiry date.
• The Product has a manufacturer defect.
• The wrong Product was delivered.
Kindly contact us at 62506866 or email to firstname.lastname@example.org and provide the original receipt or invoice. We will get in contact with you within 3 working days.
A refund will only be applicable in the event where there are no replacements for the product ordered.